Privacy policy

Star Chocolates Pty Ltd (“Star Chocolates”, “we”, “us”, or “our”) operates this website and online store (the “Services”) to provide business customers with access to our products, information, and related services. Our store is hosted on Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or transact through our Services, or otherwise communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to personal information handling.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to an individual. Depending on how you interact with us, we may collect the following types of personal information:

Contact Information

  • Name
  • Company name
  • Business address, billing address, and shipping address
  • Phone number
  • Email address

Transaction & Commercial Information

  • Order, quotation, and purchase history
  • Items viewed or requested
  • Payment confirmations and transaction details

Account Information

  • Login credentials (if applicable)
  • Preferences and account settings

Communications

  • Information you provide when contacting us, including emails and enquiry forms

Technical & Usage Information

  • IP address
  • Device, browser, and network information
  • Interaction data relating to how you use the Services
  • Cookies and similar tracking technologies

Sources of Personal Information

We may collect personal information from:

  • You directly, when you contact us, request a quote, or place an order
  • Automatically through your use of the Services
  • Shopify and third-party service providers acting on our behalf
  • Business partners or third parties, where permitted by law

How We Use Personal Information

We use personal information to:

Provide and Manage Our Services

  • Process enquiries, quotes, and orders
  • Manage customer accounts and commercial relationships
  • Arrange production, fulfilment, and delivery
  • Business Communications
  • Respond to enquiries and provide customer support

  • Send operational or transactional communications

Marketing (Where Permitted)

  • Send marketing or promotional communications
  • Improve and tailor our offerings
    You may opt out of marketing communications at any time.

Security & Risk Management

  • Protect against fraud, unauthorised access, and misuse
  • Maintain the security of our systems
  • Legal & Compliance
  • Comply with applicable laws and regulations
  • Enforce our terms, policies, and contractual rights

Disclosure of Personal Information

We may disclose personal information to:

  • Shopify, as our e-commerce platform provider
  • Service providers such as payment processors, IT providers, logistics partners, and professional advisers
  • Marketing or analytics providers, where permitted
  • Government authorities or regulators where required by law
  • Third parties in connection with a business transaction (e.g. merger or restructuring)

We do not sell personal information.

Relationship with Shopify

Our Services are hosted by Shopify, which may collect and process personal information to provide and improve its services. Your information may be processed outside Australia.

For more information on how Shopify handles personal data, please refer to Shopify’s Privacy Policy at:
https://privacy.shopify.com

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

Children’s Privacy

Our Services are intended for business use only and are not directed at children. We do not knowingly collect personal information from individuals under the age of 18.

Security & Retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. However, no method of transmission or storage is completely secure.

Personal information is retained only for as long as necessary to:

  • Fulfil business purposes
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to or restrict certain processing activities

Requests can be made using the contact details below. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred to and processed outside Australia. Where required, appropriate safeguards will be used to protect your information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this website with a revised “Last updated” date.